Privacy Policy

Effective Date: March 23, 2025

1. INTRODUCTION

This privacy policy informs you about how we collect, use, disclose, and safeguard your personal data when you use our website.

By providing us with your data, you confirm that you are over 13 years of age.

Company Name ("us", "we", or "our") is the data controller responsible for your personal data.

Our contact details:

Full name of legal entity: Clear Line Coaching
Email address: ClearLineCoaching@gmail.com
Postal address: Box 5191 Bonnyville, AB T9N2G4

It is important that the information we hold about you is accurate and current. Please inform us of any changes to your personal information by emailing us at ClearLineCoaching@gmail.com (put "update personal info" in the subject line or it might be missed and follow up if you do not receive a reply within 48 hours it is your obligation to follow-up.

.2. WHAT DATA WE COLLECT

Personal data means any information capable of identifying an individual. We may collect and process the following categories of personal data:

Communication Data

Includes any communication sent to us via contact forms, email, text, social media messaging, or other communication channels. We process this data to communicate with you, maintain records, and establish, pursue, or defend legal claims. Our lawful basis for this processing is our legitimate interest to respond to communications, keep records, and handle potential legal matters.

Customer Data

Includes information related to purchases such as your name, title, billing address, delivery address, email address, phone number, and payment details. We process this data to supply goods/services and maintain transaction records. Our lawful basis is the performance of a contract with you or taking steps at your request to enter into such a contract.

User Data

Includes information about how you use our website and any content you post. We process this data to operate our website, ensure relevant content is provided, maintain security, and administer our business. Our lawful basis is our legitimate interest to properly administer our website and business.

Technical Data

Includes IP address, login data, browser details, page views, navigation paths, time zone settings, and device information. We process this data to analyze website usage, administer our business, deliver relevant content, and understand marketing effectiveness. Our lawful basis is our legitimate interest to properly administer and grow our business.

Marketing Data

Includes your preferences for receiving marketing communications and your communication preferences. We process this data to deliver relevant content and advertisements and measure their effectiveness. Our lawful basis is either your consent or our legitimate interest to grow our business.

Sensitive Data

We do not collect any sensitive data about you. Sensitive data refers to information about race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, health information, or biometric data.

3. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data for the purpose it was collected or for a reasonably compatible purpose. We may process your data for the following purposes:

To register you as a new customer
To process and deliver your orders
To manage our relationship with you
To improve our website, products/services, and customer experience
To make recommendations about goods or services that may interest you
To deliver relevant content and advertisements
To measure or understand the effectiveness of advertising

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for processing.

We will process your personal data without your knowledge or consent only where required or permitted by law.

4. LEGAL BASIS FOR PROCESSING

Under Canadian privacy law (Personal Information Protection and Electronic Documents Act - PIPEDA) and where applicable, the EU General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your data:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose
Contract: Where processing is necessary to fulfill a contract with you
Legal obligation: Where processing is necessary to comply with our legal obligations
Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party

5. MARKETING COMMUNICATIONS

We may send you marketing communications if:

You made a purchase or requested information from us about our goods or services
You provided explicit consent to receive marketing communications
You have not opted out of receiving such communications

Before sharing your data with third parties for their marketing purposes, we will obtain your express consent.

You can opt out of receiving marketing messages at any time by:

Following the opt-out links in any marketing message
Emailing us at ClearLineCoaching@gmail.com
Adjusting your communication preferences in your account settings

Opting out of marketing communications does not apply to personal data provided as a result of other transactions.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with:

Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors, and insurers
Government bodies that require us to report processing activities
Third parties to whom we sell, transfer, or merge parts of our business or assets

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. Third parties may only process your personal data for specified purposes according to our instructions.

7. INTERNATIONAL TRANSFERS

Your personal data may be stored and processed in Canada or transferred to countries outside Canada, including the United States and European Economic Area (EEA).

When transferring data internationally, we ensure a similar degree of protection through:

Transferring to countries deemed to provide adequate protection
Using specific contracts approved by relevant authorities
Using service providers with appropriate safeguards

Where transfers to the U.S. occur, we may rely on service providers certified under appropriate data protection frameworks.

8. DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. Access to your personal data is limited to employees, agents, and contractors who have a business need to know.

We have procedures to deal with suspected personal data breaches and will notify you and applicable regulators when legally required.

9. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

When determining retention periods, we consider the amount, nature, sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements.

For tax purposes, we typically keep basic customer information for six years after they cease being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely.

10. YOUR LEGAL RIGHTS

Under Canadian privacy laws and where applicable, other data protection laws, you have rights regarding your personal data, including the right to:

Request access to your personal data
Request correction of incomplete or inaccurate data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing
Request transfer of your personal data
Withdraw consent where we rely on consent to process your data

To exercise these rights, please email us at ClearLineCoaching@gmail.com.

You will not have to pay a fee to access your personal data or exercise other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information to confirm your identity.

We aim to respond to all legitimate requests within 30 days. If your request is complex or you have made multiple requests, it may take longer. We will keep you informed in such cases.

If you are not satisfied with how we handle your data, you have the right to complain to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca). We would appreciate the chance to address your concerns before you contact the Privacy Commissioner, so please contact us first.

11. THIRD-PARTY LINKS

Our website may include links to third-party websites, plug-ins, and applications. Clicking those links or enabling connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. COOKIES

Our website uses cookies and similar technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

Types of cookies we use:

Session Cookies: To operate our service
Preference Cookies: To remember your preferences and settings
Security Cookies: For security purposes
Analytics Cookies: To understand how our site is used

If you disable cookies, some parts of the website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

13. CHILDREN'S PRIVACY

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we discover we have collected personal data from children without parental consent, we will remove that information.

14. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."

Significant changes will be communicated via email or through a prominent notice on our website. We recommend reviewing this Privacy Policy periodically for any changes.

15. INTERNATIONAL USERS POLICY NOTICE

Please view our POLICY HERE.

16. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By email: ClearLineCoaching@gmail.com (put "privacy policy" in the subject line or it might be missed and follow up if you do not receive a reply within 48 hours it is your obligation to follow-up.
By mail: Box 5191, Bonnyville, AB T9N2G4